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SWITZERLAND - CHF
Europe - €
united states - $

Frequently Asked Questions

About Charles Viancin® products

While our lids are quite versatile we recommend using your Charles Viancin® products on clean, smooth surfaces such as most pots, pans, and salad bowls. Rims that are dirty or rigid prevent our lids from completely adhering to them.

It is important to create some space between the bowl covered by your Charles Viancin® lid and other items in your refrigerator as overcrowding may cause your lid to no longer adhere to the rim of your bowl.

The handle is for positioning the lid on your bowl to create an airtight seal, not for transporting your bowl.

Absolutely not, our lids are made from BPA-free silicone, which is intended to use with your food. What’s more, our products are safe to use in most ovens, microwaves, refrigerators, and dishwashers.

All of our lids can withstand temperatures ranging from -40°F to 428°F (with the exception of our stacking lids Lime, Lemon, and Orange, which withstand temperatures ranging from -4°F to 356°F). The condensation, which can appear under your lids, has no effect on your food nor does it prevent your lid from effectively creating an airtight seal.

It is possible that the size of your lid is too small for the bowl that you are using. Please refer to our size chart for additional information on each product page.

If your lid fits the rim of your bowl then it should fit inside your microwave. Otherwise, please refer to our size chart to find the best fit.

All of our lids can withstand temperatures ranging from -40°F to 428°F (with the exception of our stacking lids Lime, Lemon, and Orange, which withstand temperatures ranging from -4°F to 350°F) and are safe to use in most ovens, microwaves, refrigerators, and dishwashers. However, we recommend not placing your Charles Viancin® lids directly on the stovetop as the maximum temperature that our lids can withstand can be reached very quickly. This may result in an unpleasant odor.

Silicone is a porous material, which can sometimes retain the scent of the food that it previously contained. After using our lids, we recommend either placing your lid in your dishwasher or washing thoroughly by hand with a sponge and dish soap.

One of the biggest reasons that we use silicone is for its durability. Our products are meant to be used on a daily basis and will last a very long time.

No, we only sell the products for which you will find descriptions on the product pages. Any other products (food, plates, etc.) are for decorative purposes only. 

About care instructions

All of our silicone products are dishwasher safe; however, you can also hand-wash our lids with a sponge and dish soap. To avoid scratching your lid please refrain from using abrasive products like steel wool.

About our silicone

Absolutely. The silicone that we use to make our products does not produce any residue nor does it alter the taste of the food that it protects.

About privacy

All personal information stored in your account is used solely to improve your shopping experience with Charles Viancin Group. This information is never shared with third parties. Charles Viancin is registered with CNIL under the number 1958400 v 0. Charles Viancin Group does not collect nor store customer’s account information. Customer’s credit card details and other billing information are stored on secure servers and in compliance with the highest safety and security standards set by the credit card industry. Customers are free to update and/or remove their information at any time.

About my account

You can access all information pertaining to past and present orders by logging in to your customer account.

Creating an account allows you to: place orders on our online store, track that shipping status of your orders, manage your order history, request a return form, track the status of your returns, review and print your invoices and manage your shipping addresses and personal information (i.e. phone number, email address, account password, etc.). This information is not passed on to third parties.

You can cancel your newsletter subscription by either logging in to your account, clicking “my newsletter”, and checking the box marked, ”No” or by clicking the link that is included in every newsletter that we send.

On the Charles Viancin eshop homepage, there is a button labeled, “Login” in the upper right corner of the page. Click it. You will then be asked to record your personal information (i.e. home address, phone number, email address, etc.). Any information marked with an asterisk symbol (*) is required to create an account.

Your username is always the email that you gave us when you created your account. If you have forgotten your password, click the link, “forgot my password” located on your account log in page. An email will be sent to you shortly after with your password.

Please log in to your account and click the button labeled, “My addresses”. There you can update, add, and/or remove your shipping address and phone number.

You are free to keep your account regardless of where you move; however, please check to see if your country is included in the list of countries that we ship to. You can review that list at our “terms and conditions” page.

About payments

We recommend that you pay for your order using a bank or credit card (we currently accept Visa and MasterCard). However, there are other payment options available depending on the country you are ordering from.

There are a number of reasons why your credit card may not be working and we always make an effort to improve your shopping experience. We recommend verifying that the banking information that you’ve entered is correct. If the problem persists, contact your bank or our customer service team by email or phone.

Our prices are listed in USD, CHF or euros depending on where you are ordering from.

Miscellaneous

In order to provide you with the most secure connection when you are checking out we are constantly upgrading our encryption software. If the web browser that you are using is outdated we recommended that you upgrade your browser to see if that helps you during checkout.

If you are experiencing technical difficulties when using our website it is most likely because the version of the web browser that you are using is outdated. We recommend upgrading your web browser. If the problem persists, please contact our customer service team.

About our purchasing process

It’s quite easy to place an order on shop.charlesviancin.com! First, select the item(s) that you wish to purchase by clicking the “add to cart” button (if you wish to purchase more than one of a particular item simply click the “add to cart” button again). Once you have finished shopping, click the “view my cart” button and once you are ready to checkout you will be asked to provide shipping and payment information. Lastly, you will need to click the “submit order” button and you are finished with your order!

We make every effort to keep our entire catalog available online, but should an item be marked as “out of stock” on our website you simply have to click the button “create an alert” and we will notify you via the email that you give us when that particular item is back in stock.

Our general terms and conditions are found at the bottom of every page of our website.

About deliveries

Currently, we ship our products to the contiguous United States of American and the following countries: Metropolitan France, Germany, Belgium, Switzerland, Denmark, Spain, Hungary, Italy, Luxembourg, Netherlands, Austria, Poland, Portugal, the Czech Republic, Slovakia, Slovenia, Estonia, Latvia and Lithuania.

Once a package has been dispatched we will send you your package’s tracking number via the email that you gave us at checkout.

Yes, your package can be delivered to P.O. boxes in the Contiguous United States.

Charles Viancin Group offers shipping services from Fedex in the contiguous United States of America. For other countries please refer to our domestic sites (Europe and Switzerland)

Contact

You can contact us on Facebook or by email via our contact form.

About payments

We recommend that you pay for your order using a bank or credit card (we currently accept Visa and MasterCard) or a PayPal account. However, there are other payment options available depending on the country you are ordering from. Please refer to our Secure Payments page for further questions.

Our prices are listed in USD, CHF or euros depending on where you are ordering from.

About refunds, returns and exchanges

Please contact our customer service before processing any returns. You will be responsible for all return shipping expenses. Our quality service team will first inspect returned orders before they are accepted. If a returned order fails to pass inspection than we will not issue you a refund and your order will be shipped back to you.

The cost of a return is based on the country that the order was shipped to as well as the method by which you choose to ship your return.

You can request a return/exchange up to 14 days after you’ve received the package.

Refund request will have first to be validated by our customer service and quality department. If you paid with a bank or credit card your refund will be credited to your bank account once your return has been inspected and approved by our quality service team.

We will send you your refund as soon as possible. It typically takes 2-5 business days for us to receive your package and then another 14 days to inspect and approve your order before we can issue you a refund.
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