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SWITZERLAND - CHF
Europe - €
united states - $

Our services

Secure payment

CHARLES VIANCIN Group has several payment methods available for their web customers in the US: by bank card directly on the site via a secure payment system guaranteed by Adyen or via PayPal transfer through a Paypal account. Shop.charlesviancin.com offers the Customer the possibility to record their bank details to pay their future purchases more quickly and effectively on the website. Nevertheless, the Customer may be asked to provide the security code again for security reasons.

Delivery and Returns

The Products ordered by the Customer will be delivered to Contiguous United States. The orders will ship from our warehouse within 2 business days of placing the order online. Delivery timelines will vary based on delivery address. Orders ship from Lawrenceville, Georgia. In accordance with statutory regulations, you have fourteen (14) days from reception of the Product to exercise your right of withdrawal with us, without having to give any reasons or incur any penalties, for exchange or refund, under the condition that the Products be returned in their original packaging and in perfect condition within 14 days following the notification to our customer service of your decision of withdrawal. Returns should be made in their original and complete state (packaging, accessories, manual, etc.) allowing their re-marketing in new condition, accompanied by the purchase invoice and delivery form.

Customer service

For any further information or query, CHARLES VIANCIN GROUP Customer Service can be contacted by e-mail using the contact form or by written letter to CHARLES VIANCIN GROUP, Customer Service, 401 Park Avenue South, Ste. 832, New York, NY 10016, USA.
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